Annual Report

It's different here.®

At OCCU, we appreciate the unique stories and experiences our members bring and are passionate about serving them and the community with relentless generosity. We strive to make a difference in the lives of our members by providing remarkable experiences at every touchpoint, while taking the time to provide the value and level of personal service they deserve.

2017 was another amazing year for OCCU. With a new, modernized logo to help lead the way, we are excited about the future. In partnership with our members, we are moving the needle in the areas of member experience and online presence. We’ve shared the OCCU difference through our newest location in Wilsonville and are excited to become an active part of that community.

We believe that together, we can make 2018 another remarkable year.

In 2017, our OCCU family grew

“... they know where you’re going and they help you get there.” Damon Burian OCCU Member since 2009
11,442 New Members

We added 11,442 members to our family in 2017.

150,282 Total Members

We continued making a difference for all 150,282 members.

We gave members the tools to reach their financial goals

917 People

We helped more than 900 members purchase their dream home or refinance their existing one.

11,364 Checking Accounts

We added more than 11,000 new Remarkable Checking accounts to help members manage their money while earning interest.

21,603 Vehicles

We helped make it possible for more than 21,000 members to drive off in a new car, truck or RV.

We launched a Spanish language version of MyOCCU.org.

We made it easy for members to access their money

Branch Transaction
1,104,332 Branch transactions
Credit Card
1,380,124 Credit Card transactions
Debit Card
16,356,715 Debit Card transactions

We continued to improve the experience for opening accounts online and increased the number of accounts opened through this channel by 38%.


We helped members feel more confident about their finances

We supported nearly 300 members with options to help them make loan payments during tough times.

63,010 Visits

We delivered money management tips and education through the “Learn” section of MyOCCU.org and via our monthly email newsletters, including content specific to millennials with Cha-Ching.

27% Increase

In traffic and education we provided to those looking to learn more about buying a home.

570 Individuals

We hosted 17 seminars on investing and homebuying, reaching more than 570 individuals.

We worked to make a difference

We gave $411,916 back to our communities
Gift Box

We supported local nonprofits with more than $180,000 and our employees donated an additional $59,785 of their own money.

Graduation Cap

We supported scholarships at the University of Oregon and Lane Community College.


Our team spent 2,418 hours volunteering within the community.

2,418 Hours
100.8 Days
14.4 Weeks
3.6 Months

Our 2017 Financial Summary

Statement of Financial Condition

Loans to Members (Net) $1,574,566,330
Cash on Hand $9,279,672
Cash on Deposit $25,401,982
Investments $7,469,087
Land and Building $12,050,830
Furniture and Equipment $4,179,766
Other Assets $54,042,888

Total Assets $1,686,990,555

Liabilties and Equity
Notes Payable $0
Dividends and Other Liabilities $27,752,244

Total Notes, Dividends & Other Liabilities $27,752,244
Shares $528,211,167
Share Drafts $246,096,902
Money Market Accounts $471,013,196
Certificate and IRA Accounts $272,646,604

Total Member Share Accounts $1,517,967,869
Total Equity $141,270,442

Total Liabities and Equity $1,686,990,555

Statement of Income

As of 12/31/2017
Income from Loans $55,846,437
Income from Investments $1,610,408
Other Operating Income $26,530,768

Gross Operating Income $83,987,613
Less Operating Expenses $64,034,220

Income from Operations $19,953,393
Plus Non-Operating Gains $775,222

Income before Dividends $20,728,615
Less Dividend and Interest Expense $7,198,149

Net Income $13,530,466

Financial Graphic

Providing value to our members and the communities we serve is at the forefront of everything we do. Going above and beyond for them in every situation is what makes OCCU different.

Exciting changes ahead

I am equally thrilled and excited, as is the entire Board, to say that with the changes coming for 2018, we anticipate another banner year, as the OCCU team continues to add value to membership and provide remarkable experiences to our member-owners. Exciting things are ahead, indeed.

I am happy to announce that Ron Neumann, Executive Vice President, will succeed Mandy Jones as CEO in April. Ron has been with OCCU since 2010 and during his tenure has had oversight of a variety of functional areas, including lending, credit, finance, technology, analytics and administrative functions, including compliance, risk management, security and human resources.

We are confident that under Ron’s leadership we will continue our journey to serve our member-owners by delivering on our commitment to provide “More than you expect. Everything you deserve.”

Mandy’s tenure as CEO has spanned 12 years (2006-2018). During her time, Mandy spearheaded support for OCCU’s major community giving activities and involvement, including development of its Community Outreach for Employees (CORE) Volunteer Program, annual Volunteer Day and Shred Fest events. She led OCCU’s active support for Children’s Miracle Network, United Way of Lane County and hundreds of nonprofits across the state, as well as the more than $1 million in scholarships to PathwayOregon at the University of Oregon. A fierce advocate for the credit union movement, Mandy has been active in her support of the credit union difference and has worked tirelessly to keep our structure intact for our member-owners.

Her unwavering dedication to the membership and her incredible compassion for the OCCU team has been a key component of OCCU’s growth and success over the past 12 years. She will be missed by many, not only by those who are a part of OCCU, but also by the community at large. Her departure will be felt by leaders and advocates in the credit union movement as well.

Thank you, Mandy, for all you have done.

The OCCU Board of Directors worked hard to fulfill its responsibility to hire the next CEO. We envisioned OCCU in 2025 and asked ourselves, “What skills and qualities in a leader would be needed to achieve that vision?” As we watched Ron demonstrate his leadership, it became increasingly clear that he was the right individual to lead OCCU. He has the vision, talent and enthusiasm to continue OCCU’s mission to provide exceptional service in everything we do. In fact, he already has the team hard at work on a new Internet and Mobile Banking system.

We are very excited for the future of OCCU!

Beverly Anderson Signature

Beverly Anderson

Board Chair
Ron Neumann “I am honored to follow in Mandy’s footsteps and am truly appreciative of the trust and confidence the Board has placed in me. We will continue our journey at OCCU to live our brand and practice our core values while serving our membership. I am very excited for the future of this organization.” Ron Neumann Incoming CEO

A focus on Member Experience

As a not-for-profit financial cooperative, we return our profits to our member-owners by offering lower rates on loans, higher rates on deposits and through ongoing investments to enhance services, technology and security.

Our steadfast commitment to providing the highest standard of service and going above and beyond to provide a remarkable experience remains. Our goal is to offer proactive, personalized service and work to foster stronger connections and deeper relationships.

At OCCU, we are proud to be able to combine this level of exceptional service, unparalleled value and active community involvement to make a difference in the lives of our members and the communities we serve.

In 2017, we heightened our focus on bringing more value to our members by researching and developing new ways to anticipate and meet your needs and enhancing experiences across all channels. This laser focus has become a part of the everyday work of our team. We work to put the needs of our members at the center of every decision we make. This commitment to providing value and enhancing member experiences is just one of the ways it's different here.®

As we work toward early 2019, we’re working to bring you a new digital banking platform to enhance your experience and to provide you with more self-service options for managing your finances with OCCU. This is a large undertaking for OCCU, but we believe the outcome will bring additional value, tools and convenience to you.

As we look forward to a successful 2018, we realize that part of the success includes transition to new leadership. I am excited about the future of OCCU under the leadership of your new CEO, Ron Neumann. He has been an integral part of the OCCU Management Team and is a leader who cares deeply about this organization, our member-owners, our employees and the communities we share. His dedication to keep the best interests of the member at the forefront of our work is unmatched. Under his guidance, I am confident that OCCU will continue to thrive and bring more value to you.

I would be remiss if I didn’t take this opportunity to share what an absolute honor it has been to lead this organization for the past 12 years. As a credit union, we have had phenomenal growth in membership, employees, services and assets during my tenure. Along with that, we’ve shared so many meaningful, life-impacting moments with our members.

From supporting the experience and excitement of buying first cars and first homes to helping members navigate through more challenging times in their lives and set positive goals for the future, we strive to be by our members’ side every step of the way.

As part of that commitment, the opportunities we have had to give back to the community has been nothing short of remarkable, and I am honored to have played a part in helping to build a stronger, healthier community for us to share with generations to come.

Thank you again for allowing me the privilege to serve you. On behalf of the Board of Directors, Management and our more than 350 employees, please accept our sincere appreciation for your membership and the trust you place in us.

Best regards,

Mandy Jones Signature

Mandy Jones

“We work to put the needs of our members at the center of every decision we make. This commitment to providing value and enhancing member experiences is just one of the ways it's different here.® Mandy Jones CEO

Dedicated to safety and soundness

The Supervisory Committee is appointed by the Board of Directors from among the members of OCCU. The Committee acts as our members’ representative in monitoring the operations of the Credit Union, making sure it is soundly managed.

The Committee’s role is to ensure that an annual overall financial audit and verification of members’ accounts is performed and that the Credit Union has adequate internal controls to provide for the safety of member assets. The Committee reviews all audits and reports any significant findings to the Board of Directors.

The annual financial audit and verification of members’ accounts for 2017 were completed by Certified Public Accounting firm Moss Adams with an effective date of September 30, 2017. Their formal opinion letter confirmed that the financial statements fairly represent OCCU’s financial position.

In addition to the verification of members’ accounts and annual financial audit, the Committee also reviews all internal audits. During 2017, these internal audits were performed by the audit firm Doeren Mayhew. Credit Union Management continues to respond promptly to mitigate any operational issues as they arise.

The support and cooperation from the Board of Directors, Management and staff is greatly appreciated.

Jason Barber Signature

Jason Barber

Supervisory Committee Chair
“Thanks OCCU for helping me save money, for giving me such important advice and for helping me achieve my dreams.” Enrique Solar OCCU Member since 2007

Meet our team

Board of Directors

  • Beverly Anderson
  • Genevieve Parker
    Vice Chair
  • Jeanine Jensen
  • John Gogol
  • Jeremy Green
  • Bill Inge
  • Tom Larson
  • Mandy Jones
    CEO, Treasurer

Associate Board Members

  • Nicholas Balthrop
  • Jessica C. Bonin

Supervisory Committee

  • Jason Barber
  • Bruce Abrahamson
  • Lauren Jerome
  • Greg Nelson
  • Jacob Siegel
  • Rick Varnum

Leadership Team

  • Mandy Jones
    Cheif Executive Officer
  • Ron Neumann
    Executive Vice President
  • Jerry Liudahl
    Chief Credit Officer
  • Deborah Mersino
    Chief Marketing Officer
  • Greg Schumacher
    Chief Administrative Officer
  • Darrell Stark
    Chief Retail Officer
  • Liz Duncan
    Vice President, Technology
  • Ethan Nelson
    Vice President, Lending
  • Dan Ripplinger
    Vice President, Business Services
  • Scott Roots
    Vice President, Investments and Insurance
  • Kevin Scaife
    Vice President, Real Estate Lending
  • Dave Schiffer
    Vice President, Finance

Corporate Offices

2880 Chad Drive
Eugene, OR 97408