2020 Annual Report

We're here to enrich lives.

OCCU Branch
“As a not-for-profit financial cooperative owned by our members, we believe that our greatest opportunity to serve is by continuing to deliver additional value.”

Ron Neumann
President & CEO

We care for our members in a way that adds value to their lives.

Pandemic-related financial assistance to OCCU members:

Community giving, early penalty fee waivers, quick emergency loans, temporarily suspended charging late fees, processed skip payments without assessing fees.
2,942 community members helped

OCCU provided access to $1.5 million in COVID relief payments from the State of Oregon.

460 emergency loans

COVID emergency loans for
members equaled $800,000.

We continued to grow our membership and provided more mortgage and auto loans than ever before.

21,043 new members

We welcomed new member-owners to the family in 2020.

186,907 total members

Each member-owner helps us become stronger as an organization.

2,314 mortgage loans,

more than double 2019.

34,079 auto loans,

nearly double 2019.

OCCU Royal Branch - a new addition to our branch family.

We made access easy and gave our members new options for managing their money.


services expanded to
support social-distanced banking.

New ATMs

to bring more convenience
and accessibility.

Ignite Savings

a high yield account that's great for
all kinds of savers.

Priority Cash

a new kind of personal loan to provide
funds quickly.


new investment products
and team members.

New branches

investing more in you and your

“The MyOCCU app did everything I need (mobile deposits and paying bills) and quite smoothly.”

– OCCU Member

“Well developed. Easy to use, and many convenient features. Makes transfers between accounts effortless.”

“Clear, easy & simple to use, works great! Thanks for being dependable OCCU.”

– OCCU members

Connecting to community

We’re committed to our members, staff and community. We support organizations that enrich lives in the communities we serve. Together, we are helping families stay fed and healthy, restoring fire-devastated land, connecting students to advanced education and much more.

OCCU sponsorships: $112,232

“Credit Unions collaborate on many things but this is probably one of the best things we do together… supporting Children's Miracle Network! One of these Jeeps was donated to Ronald McDonald House Charities Heartfelt House in Springfield. Kiddos will love driving this beauty during their stay. A heartfelt thank you.”

– Credit Union Partner
March 10, 2020
$57,785 employee-giving;
942 volunteer hours.

“Thank you to Oregon Community Credit Union employees! They chose the Little Free Pantries for their Community Giving Fund. We appreciate all the community support for many projects. The pantries have become very crucial during this time.”

– Eugene Burrito Brigade

OCCU Foundation Funded $549,367 in grants and scholarships


scholarships funded.


donated toward community building.


COVID relief dollars disbursed.


for systemic change.


donated to children's health programs.


distributed for fire relief efforts.

Fire relief fundraising: $250,000

When wildfire impacted thousands across the state, members and community partners stepped up!
Learn about the impact of your contributions to the OCCU Foundation Fire Relief Fund.

OCCU Foundation
“Thanks to the OCCU Foundation, hundreds of residents who were affected by wildfires that swept through the Santiam Canyon will have access to nourishing food as they begin the long process of rebuilding lost homes and businesses. We are grateful for this outpouring of support. It means a great deal to Marion Polk Food Share and to our canyon partners, who stand ready to help their neighbors through this recovery period and beyond.” Marion Polk Food Share
Corrina Hawkins, Director of Donor Relations

Our 2020 Financial Summary

Statement of Financial Condition

Loans to Members (Net) $2,190,974,574
Cash on Hand $20,708,269
Cash on Deposit $7,946,422
Investments $81,322,006
Land and Building $12,797,945
Furniture and Equipment $3,812,821
Other Assets $73,135,657

Total Assets $2,390,697,694

Liabilties and Equity
Notes Payable $13,199,000
Other Liabilities $41,469,574

Total Notes & Other Liabilities $54,668,574

Shares $557,796,036
Share Drafts $692,395,366
Money Market Accounts $449,653,567
Certificate and IRA Accounts $425,949,045

Total Member Share Accounts $2,125,794,014
Total Equity $210,235,106

Total Liabities and Equity $2,390,697,694

Statement of Income

As of 12/31/2020
Income from Loans $81,445,118
Income from Investments $1,830,234
Other Operating Income $37,331,730

Gross Operating Income $120,607,082
Less Operating Expenses $84,743,314

Income from Operations $35,863,768
Plus Non-Operating Gains $6,547,449

Income before Interest Expense $42,411,217
Less Interest Expense $13,470,229

Net Income $28,940,988

We consider our members' best interests in everything we do and focus on providing value for our members by placing their needs at the center of every decision.

Chair and CEO report

By JEANINE JENSEN, Board Chair and RON NEUMANN, President & CEO

It goes without saying that 2020 was a year of unexpected opportunities and new paradigms for all of us. It was also a very successful year for OCCU, and we are proud to say that your credit union remains a safe and strong financial institution ready to support you.

In early 2020, OCCU adopted a new vision statement to Enrich Lives. This sentiment is what our Board of Directors and more than 440 employees work toward every day as we serve our membership. When we introduced this to our team, we never could have imagined how it would be brought to life in 2020.

As the impacts of the COVID-19 pandemic began to unfold, the OCCU team rose to the occasion and worked swiftly to support the health and safety of our members and each other. We adjusted our daily routines, modified our in-person operations, enhanced our online and remote delivery channels, added necessary personal protective equipment, strengthened cleaning protocols and shifted more than 80% of our employees to remote work.

Through this year of unexpected challenges, we still welcomed more than 20,000 new members and increased assets to nearly $2.4 billion. This growth allowed us to support our nearly 187,000 members in new ways, including helping them navigate the individual challenges they faced.

We developed emergency programs to support the immediate needs of members impacted by COVID-19 and the wildfires that ravaged the state in the fall. These programs included low and no interest loans, payment deferrals, fee waivers and other solutions to meet their individual needs. And through our OCCU Foundation, we partnered with community organizations to help with social service and healthcare needs faced by many. In fact, through your generous support, along with our business partners, we raised more than $250,000 to support wildfire relief efforts throughout the state.

As a not-for-profit financial cooperative owned by our members, we believe that our greatest opportunity to serve is by delivering additional value. Alongside focusing on the immediate needs of members and strengthening our community, we continued to enhance our products and services. We were able to maintain competitive rates on loans, reduce and eliminate account fees, and introduce Ignite Savings - a reverse-tier savings account designed to pay higher dividend rates on smaller balances to encourage savings. We regularly added new features to MyOCCU Online & Mobile and expanded our Investment Services and mortgage lending programs. We began upgrading our ATM network; relocated a small branch into a larger space adding drive-up service; and added a new branch in Keizer to better meet the needs of that community. We are passionate about our commitment to bring outstanding value to you and have exciting plans for continued progress in 2021.

Another exciting milestone for OCCU is the expansion of our community charter to include the state of Washington. This means we can serve anyone who lives, works or worships in Washington. Though we do not have plans for physical locations in Washington at this time, we believe that MyOCCU Online & Mobile and upgrades and additions to our ATM network will allow us to serve not only our current Washington members, but any who are interested in joining.

The OCCU team is fortunate to work with a very engaged Board of Directors who are passionate about representing the voice of the member. Together our team is committed to going the extra mile to enrich the lives of our members and the communities we serve. Their unwavering dedication to serve and bring additional value to you is inspiring.

On behalf of the Board of Directors and the OCCU team, thank you for placing your trust in us. We understand that you have a choice when it comes to choosing a financial partner and we are honored that you have selected us.

With gratitude,

Jeanine Jensen

Board Chair

Ron Neumann

President & CEO
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Dedicated to safety
and soundness

By JACOB SIEGEL, Supervisory Committee Chair

The OCCU Supervisory Committee is appointed by the OCCU Board of Directors from among the members of OCCU. The Committee acts as our members’ representative in monitoring the operations of OCCU, making sure it is soundly managed.

The Committee’s role is to ensure that an annual overall financial audit and verification of members’ accounts is performed, and that OCCU has adequate internal controls in place to provide for the safety of member assets. The Committee reviews all audits and reports any significant findings to the Board of Directors.

The annual financial audit and verification of members’ accounts for 2020 were completed by professional services firm Moss Adams with an effective date of Sept. 30, 2020. Their formal opinion letter confirmed that the financial statements fairly represent OCCU’s financial position.

In addition to the verification of members’ accounts and annual financial audit, the Committee also reviews all internal audits. During 2020, these internal audits were performed by the audit firm Doeren Mayhew. OCCU management continues to respond promptly to mitigate any operational issues as they arise. Despite the global challenges of 2020, our systems and controls are strong and effective in ensuring the safety of member assets.

On behalf of the Supervisory Committee, I would like to thank the Board of Directors, management and staff for their work. Their efforts are greatly appreciated.

Jacob Siegel

Supervisory Committee Chair
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“Courtesy, efficiency, considerate and sensitive to my banking needs; accountable and caring. Everything I would expect from a financial institution in whom I trust with my money. Thank you so much!”

Meet our team

Board of Directors

  • Jeanine Jensen
  • Bill Inge
    Vice Chair
  • Beverly Anderson
  • Jessica C. Bonin
  • John Gogol
  • Tom Larson
  • Genevieve Parker
  • Ron Neumann
    President & CEO, Treasurer

Associate Board Members

  • Sarah Hagen
  • Rick Varnum

Supervisory Committee

  • Jacob Siegel
  • Jackie Rice
    Vice Chair
  • Anthony Favreau
  • Lauren Jerome

Leadership Team

  • Ron Neumann
    President & CEO
  • Brian Alfano
    Chief Operations Officer
  • Russ Bernardo
    Chief Lending Officer
  • Heather Billings
    Chief Marketing Officer
  • Tracey Keffer
    Chief Human Resources Officer
  • Greg Schumacher
    Chief Financial & Administrative Officer
  • Terri Baker
    VP of Member Support
  • Brian Killingsworth
    VP of Technology
  • Gary Lanier
    VP of Retail Operations
  • Ethan Nelson
    VP of Credit Administration
  • Dan Ripplinger
    VP of Business Services
  • Lindsey Roberts
    VP of Real Estate
  • Dave Schiffer
    VP of Finance and Analytics
  • Kirsten Simmons
    VP of Organizational Development
  • Chris Whittaker
    VP of Consumer Lending
  • Matthew Wilson
    VP of Risk & Administration
  • Steven Epling
    Director of Credit Services
  • Casey Foltz
    Director of Analytics
  • Lacey Green
    Director of Executive Services

Corporate Offices

2880 Chad Drive
Eugene, OR 97408
800.365.1111   |   MyOCCU.org