Service Representative

 (Eugene, OR)
A Service Representative assists members and potential members with their Credit Union needs, actively educates, offers products and services in a professional and competent manner, sets up new accounts, responds to problems, and directs members to appropriate employees.


Eugene, Oregon

Beginning Salary Range:

$13.80 - $16.23 per hour


  1. Provide members and potential members with accurate and precise information about all Credit Union products and services.  Resolve problems that are within their authority to resolve. Refer problems that are beyond their authority to their supervisor, along with their recommendations for resolution. Maintain a high level of professionalism and utilize problem resolution skills to assist members.
  2. Have a full understanding of phone operating system and perform within the service level standards set by the Member Contact Center Manager.
  3. Identify cross-sell opportunities and cross-sell services to members while providing accurate, courteous, friendly, timely, and professional service.
  4. Maintain member account information on Credit Union computer systems and ensure that appropriate and accurate records are maintained. Understand and adhere to the Credit Union's member privacy policy and appropriately verify members and accounts according to Credit Union expectations. 
  5. Receive, process, and post member financial transactions, including deposits, withdrawals, and loan payments in an accurate and efficient manner. 
  6. Act as liaison between members and various organizations and departments and respond to all electronic and written correspondence within one day.
  7. Must follow all BSA regulations, including completing CTR reports when applicable, reporting suspicious activity via SAR when applicable and completing annual training.
  8. Perform other related duties as assigned.


  1. To follow all company policies and act as a role model to others in the following of these policies. This includes, but is not limited to, providing exceptional internal and external service, championing company values, representing the Credit Union with a high level of professionalism, working hard to support your teams, and arriving to work on time every day with a positive attitude.
  2. To be accurate in all work performed. Accuracy is key to providing exceptional member service.
  3. To keep track of one’s schedule and to attend work and meetings as scheduled and on-time.
  4. To stay up to date with product, procedure, and other pertinent changes. To attend and complete training that enhances one’s ability to perform his or her job.


Six months to two years of similar or related experience.


Equivalent to a high school education.

Physical Demands and Work Requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical Demands: While performing the duties of this job, the employee is frequently required to sit; use of hands; talk; and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
  • Work Environment: The noise level in the work environment is usually moderate. 
  • Work Hours: This job can typically be done within a Monday through Saturday schedule; however, based on events going on there will be times when evening and weekend work is required with little or no notice.