Chip Card FAQ

Learn more about our new chip cards

Curious how our chip cards protect you? Let us walk you through it.

 

What is a chip card?

Chip cards look like regular debit and credit cards but include a special microchip to keep you more protected than ever. Each time you make an in-store transaction using a chip-reading payment terminal, these microchips generate a unique, one-time code. These encrypted codes help prevent fraud, as they are virtually impossible to replicate in counterfeit cards. For even more security, chip cardholders are also protected by Visa’s Zero Liability policy.* 

Paying with a chip card is simple. Because they also include a magnetic stripe, you can swipe it like any other card or insert it into a chip-reading payment terminal. Chip cards are becoming more and more common, and so are these chip-reading payment terminals. You have probably already seen these terminals at large retailers.

 

Why did I receive a new card?

We always want to make sure our technology is updated and that our members are as protected as possible. To keep you more secure we issued new chip cards to all our cardholders in 2015. 

 

Has my debit card information changed?

To make the transition as convenient and simple as possible, your chip card and PIN number remained the same as your existing card. However, your chip card included a new expiration date and a new security code. If you had any automatic payments set up using your card, be sure to update your card information so you won’t miss anything.

 

Has my credit card information changed?

To make the transition as convenient and simple as possible, your chip card number remained the same as your existing card. However, your chip card included a new expiration date and a new security code. Be sure to update automatic payments set up using your card so you won’t miss anything.

 

Can I still use my old OCCU card?

No, your new chip card has replaced your non-chip card. On top of enhanced security and global acceptance, your chip card has all the same features and benefits as your non-chip card. Plus, your chip card still has a magnetic stripe, which means it can be used anywhere Visa is accepted.

 

Will I have to pay any fees to use my chip card?

No, there are no additional fees to use your chip card.

 

Are chip cards safer to use than magnetic stripe cards?

Chip cards protect you even more than magnetic stripe cards by generating a unique, one-time transaction code when you pay at a chip-reading payment terminal.

 

Do chip cards eliminate fraud?

While chip cards offer more security than magnetic stripe cards, we cannot guarantee your protection against all forms of fraud. However because your security is important to us, we have invested in an enhanced fraud detection program that constantly monitors all purchases. This program searches for purchasing patterns, time frames, geographic locations and identified fraud trends in order to spot fraud. Anytime our program notices suspicious activity, we contact the cardholder immediately.

 

Am I still protected by Visa’s Zero Liability policy?*

Yes, though in order to take full advantage of Visa’s Zero Liability policy we ask that you notify us as soon as you notice unauthorized transactions on your account.

 

I’ve heard fraudsters can steal chip card information at a distance with special electronic devices. If someone with one of these devices walks past me, will my card information be stolen?

No. Because our chip cards are not “contactless” and require you to physically insert your card into a chip-reading payment terminal to make a transaction, you are protected against this kind of fraud.

 

Where can I use my chip card?

Because chip cards include a magnetic stripe, you can use them anywhere you use your existing card. You can insert it into a chip-reading payment terminal, enter the card number online, swipe it just like your existing card or use it at an ATM.

 

I’m not sure I’ve seen a chip-reading terminal. Is there anything different about how I pay?

Every day, more and more retailers are transitioning to chip-reading payment terminals. Some restaurants will even bring portable chip-reading payment terminals right to your table. These terminals look just like magnetic stripe card readers, but include a slot just for chip cards. Paying at a terminal is easy.

  1. Insert the chip end of your card chip-side up into the terminal and follow the prompts on the screen.
  2. Once you’ve inserted your card, you’ll need to keep it inside the terminal until your transaction is complete. 
  3. Once your transaction is complete, the terminal will prompt you to remove your card. Depending on the transaction, you may need to sign for your purchase.
  4. Don’t forget to remove your card.

 

Why do I need to leave my card in the terminal?

In order to prevent fraudsters from using stolen data, chip cards generate a one-time transaction code while inside the chip-reading terminal. Because these cards need a moment to generate this code, your transaction will be canceled if you remove the card too soon.

 

Can I still swipe my card to pay?

Of course. In addition to a secure microchip, chip cards also include a magnetic stripe on the back, just like your existing card. So if you need to make a payment at a retailer without chip-reading payment terminals, you can simply swipe your card to pay.

 

Do I need to enter a PIN to pay with a chip credit card?

No, there is no need to enter a PIN when using an OCCU credit card. You will simply insert your card into the chip-reading payment terminal and follow the prompts on the screen.

 

Do I still earn rewards with my chip credit card?

Yes, you can enjoy all the same great rewards you do with your existing credit card.

 

When will I receive my chip card?

All OCCU cardholders were shipped a new chip card in 2015. If you did not receive a new chip card call us at 800.365.1111.

 

 

*Covers U.S.-issued Visa Debit/check cards only. Does not apply to ATM transactions or PIN transactions not processed by Visa. Individual provisional credit amounts are provided on a provisional basis and may be withheld, delayed, limited, or rescinded by your issuer based on factors such as gross negligence or fraud, delay in reporting unauthorized use, investigation and verification of claim and account standing and history. You must notify your financial institution immediately of any unauthorized use. Transaction at issue must be posted to your account before provisional credit may be issued. For specific restrictions, limitations and other details, please consult your issuer.