Have questions? Visit our new Frequently Asked Questions (FAQs) page

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Your financial success depends on your ability to make informed decisions about your money. The more knowledge you have at your fingertips, the better.

One of our priorities at OCCU is to provide you not only with financial tools and services to help you achieve your goals, but with the information you need to make them work for you. That means helping you get your questions answered as quickly and easily as possible – right when you need it.

Our website, MyOCCU.org is a trove of valuable information — but sometimes you need to search a bit to find what you’re looking for. Because your time is valuable to us, we’ve found a way to make it even easier to find the answers you seek. We’ve compiled essential information from your OCCU member packet, as well as how-to’s from our website, all on one self-service Frequently Asked Questions (FAQs) page.

Our newly launched FAQs page has the answers to more than 20 of our members’ most asked questions, from where to find your member ID to how to set up an automatic deposit. On this page, you’ll find answers about your OCCU membership, accounts, credit cards and loans — all in one place. Here are just a few examples:

How do I update my contact information? 

There are four simple ways to update your contact information:

  • MyOCCU Online account: When you log in to your MyOCCU Online account, click your name in the upper right corner and select “Settings” to see the option to update your contact information.
  • MyOCCU Online & Mobile app: On the MyOCCU Online & Mobile app, select “Others” from the bar at the bottom of the screen, then select “Settings.” From there, select “Contact” from the list, and update your account as needed.
  • In branch: Your info can also be updated by visiting your nearest branch.
  • Phone: Call us at 800.365.1111.

I have fraudulent charges on my account. Who should I contact? 

If you find unfamiliar charges on one of your accounts, contact us as soon as possible so we can help. Call 800.365.1111 or visit any branch.

If you suspect a greater level of identity theft, here are some steps you can take to protect yourself.

Can I change my loan payment due date? 

You can change your due date on your installment loan to any date within the same month. There are three ways you can do this:

The FAQs page is part of our larger, ongoing effort to improve your member experience and provide you with the service you’re looking for — whether that’s in branch, by phone or online. From upgrading our ATMs to adding more self-service options, we’re listening to what you have to say and implementing your feedback.

Got questions? We’ve got answers!

VISIT THE OCCU FAQ PAGE »