2018 Annual Report

More than you expect. Everything you deserve.

We do our work with you in mind

“Nearly 365 days have passed since I’ve had the privilege of becoming OCCU President & CEO, and one thing I’ve learned is true: the most important decisions I make each day are in the best interests of you—our members—and our nearly 400 employees. That’s what makes this job so rewarding and makes our communities stronger.”

Ron Neumann
President & CEO

We brought more value to more members

“Every step of the way, OCCU has been there... OCCU feels like family to us.” Krista S. OCCU Member

As we grow, we can bring even more value to our members.

7,594 New members

Our family grew in 2018.

157,876 Total members

OCCU gets stronger
with every new member.

We helped our members reach their goals

9,820 new checking accounts

Remarkable Checking allows members to easily manage their finances, while earning a high rate of interest and having access to free ATMs nationwide.

925 mortgage loans

We partnered with members on their journey to purchase or refinance their home.

20,688 vehicle loans

We made it easy for members to finance a new or used car, truck or RV.

“...I take great pride in working with members to make home ownership a reality, not just a dream.” Paul M. Mortgage Loan Officer

We made access easy

1.1 million branch transactions

We supported our members in the branch by performing more than 1.1 million transactions. We also helped our members conduct more than 3.2 million transactions online.

288,242 phone calls

We helped our members over the phone too by performing transactions, updating information, answering questions and more.

We helped our members manage their finances 24/7 from any location through our digital tools. We’re excited to bring new MyOCCU Online & Mobile services with more intuitive navigation, improved functionality and customizable options to our members.
We made it easy to start the loan application journey from a PC, tablet or phone, because let’s face it, it’s convenient.

We added a new location in Wilsonville

“...I have always felt empowered by my leadership to do what’s best for our members.” Denny M. Service Center Manager

We offered online education, tools and support

1.3 million member newsletters

We delivered financial tips and resources through more than 1 million newsletters.


Visitors to MyOCCU.org were anxious to learn how to tap into their home's equity, visiting the Home Equity education section of the website more than ever before.

85,694 visits

We provided money management tips and education via the “Learn” section of MyOCCU.org.

Our loan counselors supported more than 300 members facing difficult times with a variety of options to help meet their needs.

We gave back to the community—big time!

We gave $670,886 back in donations
and sponsorships

We supported local nonprofits with more than $440,000, and our employees stepped up and donated an additional $60,000.


We continued our commitment to education by supporting scholarships at the University of Oregon and Lane Community College.

20 tons shredded

During Shred Fest, we helped safely dispose of sensitive documents.

1,850 hours

Our employees spent time volunteering. We pay our employees to volunteer, because we know that stronger communities make us all better.

$500,000 gift

2018 also marked the formation of the OCCU Foundation, a charitable organization dedicated to helping make the communities OCCU serves even better. We have made our inaugural commitment to support the Heartfelt House at PeaceHealth Sacred Heart Medical Center at RiverBend.

Our 2018 Financial Summary

Statement of Financial Condition

Loans to Members (Net) $1,567,495,822
Cash on Hand $8,300,811
Cash on Deposit $63,453,619
Investments $6,131,552
Land and Building $12,581,989
Furniture and Equipment $3,513,468
Other Assets $46,963,330

Total Assets $1,708,440,591

Liabilties and Equity
Notes Payable $21,000,000
Dividends and Other Liabilities $30,665,615

Total Notes, Dividends & Other Liabilities $51,665, 615
Shares $553,022,419
Share Drafts $266,626,248
Money Market Accounts $438,204,772
Certificate and IRA Accounts $238,663,801

Total Member Share Accounts $1,496,517,240
Total Equity $160,257,736

Total Liabities and Equity $1,708,440,591

Statement of Income

As of 12/31/2018
Income from Loans $62,047,508
Income from Investments $951,755
Other Operating Income $28,261,526

Gross Operating Income $91,260,789
Less Operating Expenses $68,798,084

Income from Operations $22,462,705
Plus Non-Operating Gains $3,746,677

Income before Dividends $26,209,382
Less Dividend and Interest Expense $7,174,554

Net Income $19,034,828

Providing value to our members and the communities we serve is at the forefront of everything we do. Going above and beyond for them in every situation is what makes OCCU different.

“Thank you, OCCU, for protecting me, my money, and helping me understand the power of saving.” Heather W. OCCU Member

What we say is real.
It’s different here.®

By RON NEUMANN, President & CEO

OCCU has an incredibly devoted and talented board of directors, which I have been able to regularly collaborate with. Their commitment and passion for serving inspires me, as does their dedication to ensuring our more than 158,000 members are being served with remarkable experiences.

The OCCU staff has been working hard on your behalf to ensure that you will soon enjoy a new digital banking platform, MyOCCU Online & Mobile, which will roll out this spring. We’ve designed it with you in mind. From the intuitive navigation and customizable security options to the fully integrated bill pay and new self-service features, we are excited to introduce you to what we’ve been working on for more than a year.

What’s even better is that MyOCCU Online & Mobile will continue to evolve with regular enhancements. There will be new releases, so you will be able to look forward to even more dynamic functionality and added conveniences later in 2019 and beyond.

Trusting where you put your money matters, and OCCU values the confidence you place in us. In 2018, we took measures to further ensure the safety and soundness of your financial institution. We grew our capital reserves, which will allow us to invest in areas like technology, better rates and your community, all while operating well within regulatory and compliance standards.

Throughout last year, we had much to celebrate. We launched our OCCU Foundation and made an inaugural gift of $500,000 to support the Heartfelt House at PeaceHealth Sacred Heart Medical Center at RiverBend. The Heartfelt House, located in Springfield, will be operated by Ronald McDonald Charities.

Our community giving, and involvement, didn’t stop there. In addition to the more than $180,000 given back to community organizations, OCCU continued its longstanding commitment to the University of Oregon’s PathwayOregon program, making college a reality for eligible Oregonians. I’m proud to say that our employees gave back too, donating nearly $48,000 to United Way of Lane County and spending more than 1,800 hours in the community volunteering.

Thank you for choosing OCCU today and every day. We recognize that you have a choice of whom you partner with for your financial services. We never take that for granted. In 2019, we look forward to continuing to demonstrate our commitment of giving you “More than you expect. Everything you deserve.”

In appreciation,

Ron Neumann

President & CEO
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Another remarkable year


2018 marked the inaugural year under the guidance of President & CEO Ron Neumann. As we end this first year, the board of directors and I wholeheartedly believe that OCCU could not be in better hands. Ron exemplifies all the best traits in a leader. He has built strong relationships with the board, introduced next level thinking with his team, and continues to push the credit union forward, all in the best interests of the membership.

Under Ron’s leadership, OCCU tackled big initiatives in 2018, including growing capital for both safety and soundness, while also investing in the credit union’s largest digital transformation project to date—MyOCCU Online & Mobile. OCCU continues to create remarkable member experiences and provides the guidance, security and trust that our members have come to rely upon.

On behalf of the board of directors, I would like to say thank you for being a part of OCCU and the communities we serve. Whether you are an individual or a business member, a PathwayOregon scholarship recipient, someone who drops off your documents at our annual Shred Fest, one of our nearly 400 staff members or simply part of the communities we serve, YOU are at the center of every decision we make and the reason why, It's different here.®

Beverly Anderson

Board Chair
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Dedicated to safety
and soundness

By JASON BARBER, Supervisory Committee Chair

The supervisory committee is appointed by the board of directors from among the members of OCCU. The committee acts as our members’ representative in monitoring the operations of the credit union, making sure it is soundly managed.

The committee’s role is to ensure that an annual overall financial audit and verification of members’ accounts is performed and that the credit union has adequate internal controls to provide for the safety of member assets. The committee reviews all audits and reports any significant findings to the board of directors.

The annual financial audit and verification of members’ accounts for 2018 were completed by certified public accounting firm Moss Adams with an effective date of September 30, 2018. Its formal opinion letter confirmed that the financial statements fairly represent OCCU’s financial position.

In addition to the verification of members’ accounts and annual financial audit, the committee also reviews all internal audits. During 2018, these internal audits were performed by the audit firm Doeren Mayhew. Credit union management continues to respond promptly to mitigate any operational issues as they arise.

The continued support and cooperation from the board of directors, management and staff is greatly appreciated.

Jason Barber

Supervisory Committee Chair
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Meet our team

Board of Directors

  • Beverly Anderson
  • Genevieve Parker
    Vice Chair
  • Jeanine Jensen
  • John Gogol
  • Jeremy Green
  • Bill Inge
  • Tom Larson
  • Ron Neumann
    President & CEO, Treasurer

Associate Board Members

  • Nicholas Balthrop
  • Jessica C. Bonin, CPA
  • Rick Varnum

Supervisory Committee

  • Jason Barber
  • Bruce Abrahamson
  • Anthony Favreau
  • Lauren Jerome
  • Greg Nelson
  • Jackie Rice
  • Jacob Siegel

Leadership Team

  • Ron Neumann
    President & CEO
  • Russ Bernardo
    Chief Lending Officer
  • Deborah Mersino
    Chief Marketing & Experience Officer
  • Greg Schumacher
    Chief Financial & Administrative Officer
  • Darrell Stark
    Chief Retail Officer

Corporate Offices

2880 Chad Drive
Eugene, OR 97408
800.365.1111   |   MyOCCU.org