Safety is our top priority
Oregon Community Credit Union has a role to play in helping our employees, members and the community through these challenging times. Our team is proactively taking steps to ensure easy access to financial services and exploring options to help our members and our employees. We have multiple remote banking options: MyOCCU Online & Mobile, ATMs, using drive-ups at our branches, or calling our member contact center.
As of Monday, March 23, access to branch lobbies is by appointment only, as we are implementing social-distance banking and reducing in-person contact. Limited services may be available in all of our branches; please call our Member Contact Center at 800.365.1111 to request an appointment.
Drive-up services are available at our Coburg, Downtown, Mohawk and South Eugene branches. For our members in Wilsonville and Salem, our lobbies will be open by appointment only.
Please review the FAQs below for drive-up location details and hours.
MyOCCU Online & Mobile
We encourage our members to make use of the benefits of MyOCCU Online & Mobile for wellness and convenience
Your branch at your fingertips.
- Deposit checks
- Transfer funds between accounts
- Open a new account
- Pay bills online
- Review account balances
- Send secure messages to our team
Helping our members and employees
OCCU is committed to enriching the lives of our members, our employees and the communities we serve. Our team will continue to work tenaciously to support our members through this time.
We have put a variety of programs in place to support our members.
Members* financially affected by COVID-19 can apply for an immediate cash loan for up to one (1) month’s net pay up to 36 months at a rate of 0% APR** (with OCCU checking account‡, 3% APR without), with 90 days to first payment. For more information and to apply, please contact us at 800.365.1111 or send a secure message through MyOCCU Online & Mobile.
Members can skip payments without a fee on eligible OCCU loans. Click here to learn more about loans eligible for skip payments and to submit a request. Should you have questions or need additional assistance, please contact us at 800.365.1111 or utilize the secure messaging feature within MyOCCU Online & Mobile.
- Other options
We have a team available to support members’ individual needs during situations such as this. Please contact us at 800.365.1111 to learn more about what options may be available.
We have programs in place to support our employees as well.
- Enhanced cleaning practices and social distancing measures at all locations.
- Continued pay for employees impacted by COVID-19 and/or school closures
*Must have become an OCCU member on or before March 1, 2020.
**Emergency Loan APR of 0% with OCCU checking account, 3.0% without an OCCU checking account. Rates may change and are current as of 03/18/2020. For example, on an emergency loan for $2,000 at 0% for 36 months, you would make 36 payments of $55.55.
‡Checking account must have been opened on or before March 1, 2020.
Frequently Asked Questions
Coburg Rd.: 2525 Coburg Rd., Eugene, OR 97408
Downtown: 488 E. 11th Ave., Eugene, OR 97401
South Eugene: 2890 Willamette St., Eugene, OR 97405
Mohawk: 1981 Mohawk Blvd., Springfield, OR 97477
Branches without drive-ups are closed beginning Monday, March 23, however limited services may be available by appointment.
Monday – Friday: 7:30 a.m. to 6 p.m. PT.
Saturday: 10 a.m. to 2 p.m. PT.
We encourage our members to allow Tuesdays and Thursdays from 7:30 to 9:00 a.m. be reserved for vulnerable population members.
Loan payments (including credit card accounts)
Credit card cash advance (OCCU members only)
We are offering limited in-branch appointments for high-touch transactions such as, adding or removing a signer on an account; notary or signature guarantee services; immediate access to a replacement debit card; or signing certain loan documents. Call for more details.
New loan application
Initiate fraud claim – on a debit or credit card
Members can reach us at 800.365.1111
Monday-Friday: 8 a.m. – 6 p.m. PT
Saturday: 10 a.m. – 2 p.m. PT
Consider making contactless payments with mobile wallets (Apple Pay, Google Pay, Samsung Pay) or digital credit cards. With these payment options, you can make transactions quick and without physical contact. You can set up an OCCU debit or credit card to your mobile wallet to get started.
(Note: depending on your mobile provider, extra verification steps may occur to set up a debit or credit card to your digital wallet).
We’re here to help our members with conventional loans and other creative solutions. Currently, OCCU is not an SBA certified lender. Unfortunately, we cannot assist with SBA CARE Payroll Protection loans.
Out of Area: 800.365.1111
Call Center Hours
Mon-Fri: 8 a.m.-6 p.m. PT
Sat: 10 a.m.-2 p.m. PT