Covid Info

Safety is our top priority

Oregon Community Credit Union has a role to play in helping our employees, members and the community through these challenging times.  Our team is proactively taking steps to ensure easy access to financial services and exploring options to help our members and our employees. We have multiple remote banking options: MyOCCU Online & Mobile, ATMs, using drive-ups at our branches, or calling our member contact center.

 

Location alerts 

It is our top priority to keep members and employees safe during the COVID-19 pandemic and we may make occasional modifications to branch hours.

Santa Clara Branch temporarily closed. All other locations open as indicated below.


We have reopened almost all our branch lobbies with provisions in place to support social distancing. As the health and safety of our members and employees remains our top priority, we have implemented additional safety measures in our branches based on CDC recommendations, including:

  • Use of face coverings is required for our employees and members inside branches. 
  • Modified entry and exit paths to support social distancing protocols. 
  • Door greeters to assist with traffic flow and monitor capacity. 
  • Plexiglass shields at teller stations and desks. 
  • Social distancing and directional markers on floors. 
  • Cleaning and sanitizing between members. 

If lines or wait times are longer than usual, you may be asked to wait outside or in your car. We appreciate your understanding as we work to serve you safely! 

Please review the FAQs below for available locations and additional information.

Banking during social distancing 

MyOCCU Online & Mobile 

We encourage our members to make use of the benefits of MyOCCU Online & Mobile for wellness and convenience

Your branch at your fingertips.

  • Deposit checks
  • Transfer funds between accounts 
  • Open a new account
  • Pay bills online
  • Review account balances
  • Send secure messages to our team
     

ENROLL NOW ​

 

Personal Loans

We're here to help when you need it most. Learn more about Personal Loans and Personal Lines of Credit available to our members.

 



LEARN MORE  


 

Business loans

We’re offering business members access to resources that can benefit them during this difficult time.

 

LEARN MORE  


 

Frequently Asked Questions

 

+   Which OCCU branches are open?  

  • Coburg Road Branch – lobby and drive-up open regular hours.
  • South Eugene Branch – lobby and drive-up open regular hours.
  • Mohawk Branch – lobby and drive-up open regular hours.
  • Downtown Branch – lobby and drive-up open regular hours.
  • West 11th Branch – lobby open regular hours.
  • Salem Branch – lobby open regular hours.
  • Santa Clara Branch – lobby open regular hours.
  • Wilsonville Branch – lobby open regular hours.
  • Barger Branch – lobby open regular hours.
  • Duck Store Branch – closed; ATM services available.
  • Corporate locations – lobbies closed.

+   If I need to visit an OCCU location, should I wear a cloth face covering or mask?   

Yes, face coverings are required for members wishing to conduct banking inside a branch as well as for branch employees.

Our drive-ups continue to offer expanded services, and we have multiple contactless banking options including MyOCCU Online & Mobile, ATMs or calling our member contact center.  

+   What branches have a drive-up?  

Coburg Rd.: 2525 Coburg Rd., Eugene, OR 97408    

Downtown: 488 E. 11th Ave., Eugene, OR 97401    

South Eugene: 2890 Willamette St., Eugene, OR 97405    

Mohawk: 1981 Mohawk Blvd., Springfield, OR 97477   

+   What banking functions can I perform at a drive-up location?  

Deposits 

Withdrawals 

Cashier’s checks 

Loan payments (including credit card accounts)  

Statement copies 

Credit card cash advance (OCCU members only) 

+   What contactless payment options does OCCU support?  

OCCU credit and debit cards support contactless payments with the following mobile wallets: Apple Pay, Google Pay and Samsung Pay. With these payment options, you can make transactions quick and without physical contact. You can set up an OCCU debit or credit card to your mobile wallet to get started.  

(Note: depending on your mobile provider, extra verification steps may occur to set up a debit or credit card to your digital wallet).

+   How can OCCU help my small business right now?   

We're here to help our current business members with conventional loans, payment deferment options, and other creative solutions.

Currently, OCCU is not an SBA certified lender and unfortunately, we cannot assist with the SBA CARES Paycheck Protection Program (PPP) loans.

Other helpful resources include:

 

+   What is the current wait time to get in touch with OCCU Business Services?   

Our team is working swiftly to be there for our members. Please expect increased wait times of up to 24 hours on the phone due to increased inquiries. Thank you for your patience as we work diligently to assist our members.  

Didn’t find an answer to your question?

Call us

Local: 541.687.2347 
Out of Area: 800.365.1111 
Fax: 541.681.6105  
 

Call Center Hours 

Mon-Fri: 8 a.m.-6 p.m. PT 
Sat: 10 a.m.-2 p.m. PT 
Sun: Closed 

Send a secure message

Log in to MyOCCU Online & Mobile and navigate to Message Center widget. 

We’re here to help 

Visit this section to get answers to the most asked questions so you can stay informed.