Covid Info

Safety is our top priority

Oregon Community Credit Union has a role to play in helping our employees, members and the community through these challenging times.  Our team is proactively taking steps to ensure easy access to financial services and exploring options to help our members and our employees. We have multiple remote banking options: MyOCCU Online & Mobile, ATMs, using drive-ups at our branches, or calling our member contact center.


Location alerts 

As of Monday, March 23, access to branch lobbies is by appointment only, as we are implementing social-distance banking and reducing in-person contact. Limited services may be available in all of our branches; please call our Member Contact Center at 800.365.1111 to request an appointment.
Drive-up services are available at our Coburg, Downtown, Mohawk and South Eugene branches. For our members in Wilsonville and Salem, our lobbies will be open by appointment only. 
Please review the FAQs below for drive-up location details and hours.

Banking during social distancing 

MyOCCU Online & Mobile 

We encourage our members to make use of the benefits of MyOCCU Online & Mobile for wellness and convenience

Your branch at your fingertips.

  • Deposit checks
  • Transfer funds between accounts 
  • Open a new account
  • Pay bills online
  • Review account balances
  • Send secure messages to our team


Helping our members and employees 

OCCU is committed to enriching the lives of our members, our employees and the communities we serve. Our team will continue to work tenaciously to support our members through this time. 


We have put a variety of programs in place to support our members. 

  • Emergency loans
    Members* financially affected by COVID-19 can apply for an immediate cash loan for up to one (1) month’s net pay up to 36 months at a rate of 0% APR** (with OCCU checking account, 3% APR without), with 90 days to first payment. For more information and to apply, please contact us at 800.365.1111 or send a secure message through MyOCCU Online & Mobile.

  • Skip-A-Pay
    Members can skip payments without a fee on eligible OCCU loans. Click here to learn more about loans eligible for skip payments and to submit a request. Should you have questions or need additional assistance, please contact us at 800.365.1111 or utilize the secure messaging feature within MyOCCU Online & Mobile.
  • Other options
    We have a team available to support members’ individual needs during situations such as this. Please contact us at 800.365.1111 to learn more about what options may be available.

We have programs in place to support our employees as well. 

  • Enhanced cleaning practices and social distancing measures at all locations.
  • Continued pay for employees impacted by COVID-19 and/or school closures


*Must have become an OCCU member on or before March 1, 2020.
**Emergency Loan APR of 0% with OCCU checking account, 3.0% without an OCCU checking account. Rates may change and are current as of 03/18/2020. For example, on an emergency loan for $2,000 at 0% for 36 months, you would make 36 payments of $55.55. 
‡Checking account must have been opened on or before March 1, 2020.


Frequently Asked Questions


+   What branches have a drive-up?  

Coburg Rd.: 2525 Coburg Rd., Eugene, OR 97408    

Downtown: 488 E. 11th Ave., Eugene, OR 97401    

South Eugene: 2890 Willamette St., Eugene, OR 97405    

Mohawk: 1981 Mohawk Blvd., Springfield, OR 97477   

Branches without drive-ups are closed beginning Monday, March 23, however limited services may be available by appointment. 

+   What hours can I visit a drive-up location?  

Monday – Friday: 7:30 a.m. to 6 p.m. PT.  

Saturday: 10 a.m. to 2 p.m. PT. 

Sunday: Closed 

We encourage our members to allow Tuesdays and Thursdays from 7:30 to 9:00 a.m. be reserved for vulnerable population members.   

+   What banking functions can I perform at a drive-up location?  



Cashier’s checks 

Loan payments (including credit card accounts)  

Statement copies 

Credit card cash advance (OCCU members only) 

+   What if I can’t do everything I need to at the drive-up?  

We are offering limited in-branch appointments for high-touch transactions such as, adding or removing a signer on an account; notary or signature guarantee services; immediate access to a replacement debit card; or signing certain loan documents. Call for more details. 

+   What banking functions need to be done online or over the phone?  

New accounts 

New loan application  

Initiate fraud claim – on a debit or credit card  

Travel notices  

+   What number do I call to get help with my OCCU accounts?  

Members can reach us at 800.365.1111 

Monday-Friday: 8 a.m. – 6 p.m. PT 

Saturday: 10 a.m. – 2 p.m. PT 

Sunday: Closed  

+   What if I have to make a necessary purchase outside of my home during this time?   

Consider making contactless payments with mobile wallets (Apple Pay, Google Pay, Samsung Pay) or digital credit cards. With these payment options, you can make transactions quick and without physical contact. You can set up an OCCU debit or credit card to your mobile wallet to get started.  

(Note: depending on your mobile provider, extra verification steps may occur to set up a debit or credit card to your digital wallet).

+   What if my small business has been affected by COVID-19?   

The federal government created new SBA CARE Payroll Protection loans for small businesses. Visit the SBA Disaster Loan Assistance page for more information and to find out if you qualify.  

+   How can OCCU help my small business right now?   

We’re here to help our members with conventional loans and other creative solutions. Currently, OCCU is not an SBA certified lender. Unfortunately, we cannot assist with SBA CARE Payroll Protection loans.  

+   What is the current wait time to get in touch with OCCU Business Services?   

Our team is working swiftly to be there for our members. Please expect increased wait times of up to 24 hours on the phone due to increased inquiries. Thank you for your patience as we work diligently to assist our members.  

Didn’t find an answer to your question?

Call us

Local: 541.687.2347 
Out of Area: 800.365.1111 
Fax: 541.681.6105  

Call Center Hours 

Mon-Fri: 8 a.m.-6 p.m. PT 
Sat: 10 a.m.-2 p.m. PT 
Sun: Closed 

Send a secure message

Log in to MyOCCU Online & Mobile and navigate to Message Center widget. 

We’re here to help 

Visit this section to get answers to the most asked questions so you can stay informed.