Safety is our top priority
Oregon Community Credit Union has a role to play in helping our employees, members and the community through these challenging times. Our team is proactively taking steps to ensure easy access to financial services and exploring options to help our members and our employees. We have multiple remote banking options: MyOCCU Online & Mobile, ATMs, using drive-ups at our branches, or calling our member contact center.
As of Monday, March 23, access to branch lobbies is by appointment only, as we are implementing social-distance banking and reducing in-person contact. Limited services may be available in all of our branches; please call our Member Contact Center at 800.365.1111 to request an appointment.
Drive-up services are available at our Coburg, Downtown, Mohawk and South Eugene branches. For our members in Wilsonville and Salem, our lobbies will be open by appointment only.
Please review the FAQs below for drive-up location details and hours.
MyOCCU Online & Mobile
We encourage our members to make use of the benefits of MyOCCU Online & Mobile for wellness and convenience
Your branch at your fingertips.
- Deposit checks
- Transfer funds between accounts
- Open a new account
- Pay bills online
- Review account balances
- Send secure messages to our team
*Must have become an OCCU member on or before March 1, 2020.
**Emergency loan APR of 0% with OCCU checking account, 3.0% without an OCCU checking account. Rates may change and are current as of 03/18/2020. For example, on an emergency loan for $2,000 at 0% for 36 months, you would make 36 payments of $55.55.
‡Checking account must have been opened on or before March 1, 2020.
Frequently Asked Questions
Coburg Rd.: 2525 Coburg Rd., Eugene, OR 97408
Downtown: 488 E. 11th Ave., Eugene, OR 97401
South Eugene: 2890 Willamette St., Eugene, OR 97405
Mohawk: 1981 Mohawk Blvd., Springfield, OR 97477
Branches without drive-ups are closed beginning Monday, March 23, however limited services may be available by appointment.
Monday – Friday: 7:30 a.m. to 6 p.m. PT.
Saturday: 10 a.m. to 2 p.m. PT.
We encourage our members to allow Tuesdays and Thursdays from 7:30 to 9:00 a.m. be reserved for vulnerable population members.
Loan payments (including credit card accounts)
Credit card cash advance (OCCU members only)
We are offering limited in-branch appointments for high-touch transactions such as, adding or removing a signer on an account; notary or signature guarantee services; immediate access to a replacement debit card; or signing certain loan documents. Call for more details.
New loan application
Initiate fraud claim – on a debit or credit card
Members can reach us at 800.365.1111
Monday-Friday: 8 a.m. – 6 p.m. PT
Saturday: 10 a.m. – 2 p.m. PT
Consider making contactless payments with mobile wallets (Apple Pay, Google Pay, Samsung Pay) or digital credit cards. With these payment options, you can make transactions quick and without physical contact. You can set up an OCCU debit or credit card to your mobile wallet to get started.
(Note: depending on your mobile provider, extra verification steps may occur to set up a debit or credit card to your digital wallet).
We're here to help our current business members with conventional loans, payment deferment options, and other creative solutions.
Currently, OCCU is not an SBA certified lender and unfortunately, we cannot assist with the SBA CARES Paycheck Protection Program (PPP) loans.
Other helpful resources include:
Our team is working swiftly to be there for our members. Please expect increased wait times of up to 24 hours on the phone due to increased inquiries. Thank you for your patience as we work diligently to assist our members.
Use of cloth face masks as a precaution to help keep our members and employees safe is encouraged. We kindly ask for your cooperation if you're visiting our OCCU locations.
Recently, we donated our supply of masks to local first responders. We've ordered more non-surgical masks to support our teams. Since these items are in high demand, we thank you for your patience as we wait for them to arrive. Visit this CDC page for more information.
Our team is set to update members accounts as economic impact payments (stimulus checks) arrive.
If you have direct deposit on file with the IRS, payments will start arriving on Monday, April 13. If you don't have direct deposit on file with the IRS, starting in May checks will be sent in the mail with priority to those most in need.
Unfortunately, we don't have advance knowledge of stimulus check specifics (arrival date and check amount details) for our members. For more details, please visit this IRS page.
Out of Area: 800.365.1111
Call Center Hours
Mon-Fri: 8 a.m.-6 p.m. PT
Sat: 10 a.m.-2 p.m. PT