Covid Info

Safety is our top priority

Oregon Community Credit Union has a role to play in helping our employees, members and the community through these challenging times.  Our team is proactively taking steps to ensure easy access to financial services and exploring options to help our members and our employees.

 

Thank you for your patience and cooperation

OCCU has closely followed local, state and federal guidelines throughout the COVID-19 pandemic, and effective Aug. 13, 2021, OCCU employees and members are required to wear PPE (masks, etc.) and maintain physical distance in OCCU facilities.

We also offer many contactless banking options: MyOCCU Online & Mobile, ATMs, using drive-ups at our branches, or calling our member contact center.

We understand that this guidance can change. We will continue to monitor guidance for businesses and adhere to the following safety measures:

  • Effective Aug. 13, 2021: Use of face coverings and maintaining physical distance are required for our employees and members inside branches. 
  • Members may be asked to lower their face covering for identification.
  • Plexiglass shields are installed at teller stations and desks. 
  • Directional markers are placed on floors. 
  • Enhanced cleaning and sanitizing protocols are followed.  

We appreciate your understanding as we work to serve you safely! 

Please review the FAQs below for additional information.

Digital banking

MyOCCU Online & Mobile 

We encourage our members to make use of the benefits of MyOCCU Online & Mobile for wellness and convenience

Your branch at your fingertips.

  • Deposit checks
  • Transfer funds between accounts 
  • Open a new account
  • Pay bills online
  • Review account balances
  • Send secure messages to our team
     

ENROLL NOW ​

 

Personal Loans

We're here to help when you need it most. Learn more about Personal Loans and Personal Lines of Credit available to our members.

 



LEARN MORE  


 

Business loans

We’re offering business members access to resources that can benefit them during this difficult time.

 

LEARN MORE  


 

Frequently Asked Questions

 

+   If I need to visit an OCCU location, do I need to wear a face covering?   

Effective Aug. 13, 2021:

Use of face coverings is required for our employees and members inside branches. 

Members may be asked to lower face coverings for identification.

Our drive-ups continue to offer expanded services, and we have multiple contactless banking options including MyOCCU Online & Mobile, ATMs or calling our member contact center.  

+   What branches have a drive-up?  

Coburg Rd.: 2525 Coburg Rd., Eugene, OR 97408    

Downtown: 488 E. 11th Ave., Eugene, OR 97401    

South Eugene: 2890 Willamette St., Eugene, OR 97405    

Mohawk: 1981 Mohawk Blvd., Springfield, OR 97477   

Royal: 4770 Royal Ave., Eugene, OR 97402   

+   What banking functions can I perform at a drive-up location?  

Deposits 

Withdrawals 

Cashier’s checks 

Loan payments (including credit card accounts)  

Statement copies 

Credit card cash advance (OCCU members only) 

+   What contactless payment options does OCCU support?  

OCCU credit and debit cards support contactless payments with the following mobile wallets: Apple Pay, Google Pay and Samsung Pay. With these payment options, you can make transactions quick and without physical contact. You can set up an OCCU debit or credit card to your mobile wallet to get started.  

(Note: depending on your mobile provider, extra verification steps may occur to set up a debit or credit card to your digital wallet).

Didn’t find an answer to your question?

Call us

Local: 541.687.2347 
Out of Area: 800.365.1111 
Fax: 541.681.6105  
 

Call Center Hours 

Mon-Fri: 8 a.m.-6 p.m. PT 
Sat: 10 a.m.-2 p.m. PT 
Sun: Closed 

Send a secure message

Log in to MyOCCU Online & Mobile and navigate to Message Center widget. 

We’re here to help 

Visit this section to get answers to the most asked questions so you can stay informed.