Contact Us
Contact us
For general questions, click the Chat button on the bottom right-hand corner of your screen. There, our OCCU virtual assistant is available around the clock to answer many of your questions, and it can connect you to a member of our team during business hours.
For account-specific questions, log in to MyOCCU Online & Mobile to send us a secure message or chat with us. To manage your OCCU auto loan, try our self-serve Auto Loan Dashboard.
Our frequently asked questions (FAQ) page can also help you find the information you need.
Make an appointment
Meet with our team to learn more about what OCCU can do for you.
Phone
Local: 541.687.2347
Out of Area: 800.365.1111
Fax: 541.681.6105
Credit & debit card questions
To report a lost or stolen debit card
US: 866.820.0254
International: 727.299.2449
For credit card questions, concerns and transactions: 855.755.6423
Mailing address
OCCU
P.O. Box 77002
Springfield, OR 97475-0146
Shipping address
(for overnight or express deliveries)
OCCU
2880 Chad Drive
Eugene, OR 97408
Call Center hours
Monday - Thursday: 8am - 5pm PT
Friday: 8am - 6pm PT
Saturday: 10am - 2pm PT
Sunday: Closed