If you’re planning a trip, be sure to notify us. We monitor activity 24/7 to protect you from possible fraud, so notifying us ahead of time that you will be out of the area will help ensure your purchases don’t get flagged as suspicious. We’ll make a note on your account regarding the locations you’ll be visiting so that we won’t mistake any debit card purchases you may make in those locations as fraud.
In fact, it is a good idea to let us know whenever you plan to make a purchase that is outside of your normal spending patterns. If you use your card while traveling or make an unusually large purchase, our security system may trigger an alert. When we identify unusual activity within your account, a temporary hold may be placed on the card to protect you from potential loss. The hold will be lifted once we can verify that it is actually you making the transactions and not an identity thief. Letting us know before you travel can help us avoid any inconveniences.
You can let us know of upcoming travel plans by contacting us at 800.365.1111 or by submitting a secure form through Internet Banking. Once signed into Internet Banking, click on 'Member Services' then 'Resources' and select the ‘Notify Us That You’re Traveling’ form.
Another thing to keep in mind before traveling is to make sure your card is not set to expire while you are away. If your card is going to expire and you need a replacement, give us a call at 800.365.1111. It’s also a good idea to have more than one form of payment in case your card does expire, is lost or stolen while you’re traveling.