Manage your account notifications alerts

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With MyOCCU Online & Mobile you have robust account notification options and multiple delivery methods to choose from.

From the Notifications tab under Settings, you can set alerts to monitor events related to your accounts. Categories include general alerts, accounts, transfers, budgets, savings goals and security notifications. To view all the notification options, navigate to Settings and select the Notifications option.

From a desktop

Navigate to Settings. Select the Notifications tab.

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From the MyOCCU Mobile app

Navigate to the menu and tap Settings then Notifications.

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Notification alert options 

  • Remote deposit completed.

  • General security alerts: changes to your personal information.

  • Account alerts: automatic deposit, withdrawal, debit card purchase, etc.

  • Transfer alerts: transfer failed, transfer succeeded.

  • Budget alerts: category exceeded, budget exceeded and budget summary.*

  • Savings goal alerts: goal complete, goal endangered.

  • Authentication alerts: online banking login alert.

*You will need to set up a Budget in the Budget widget before you can enable the Budget Summary Alert. Read more about Budgets.

 

Delivery options

Delivery options include email, SMS and push notifications. You must have an email on file to enable email as a notification delivery method. Push notifications can be enabled from your mobile device. You must first enable a phone number for SMS messaging before it will display as an option in the notifications section. Below you will learn how to enable a phone number for SMS messaging as well as how to enable or disable notifications.

4
Save

Use the Save Changes button to finish the process.

Enable SMS messaging

Choose the Contact tab under Settings.

1
Navigate

Locate or add the phone number you would like to enable and choose the pencil icon to display additional options. Check the box I would like to receive SMS text messages to this number.

2
Enable

Use the Send a code via text button and follow the prompts to verify your identity. Enter the one-time security code sent to your phone number in the prompt box. You will be sent a second verification code. Enter that code into the second box.

3
Verify

Use the Save Changes button to finish the process.

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Enable notifications

1
Navigate

Choose the Notifications tab under Settings.  

2
Edit

Use the gear icon next to the notification type you would like to enable. Change the toggle to the On position to enable an alert. Complete additional criteria.

Please note some notification types will display additional criteria such as selecting the accounts for which you’d like to enable notifications while others simply allow you to turn the notification on or off.

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3
Choose

Choose your preferred delivery method (email or SMS) for each notification type. Please note push notifications can only be enabled directly from your mobile device.

4
Save

Use the Save Changes button to save your selections.

Once you’ve saved your preferences, symbols will indicate the notification method you’ve selected. The @ symbol indicates you have enabled email notifications. The square with a corner dot symbol indicates you have enabled push notifications. The phone symbol indicates you have enabled SMS notifications.

From the MyOCCU Mobile app, tap the menu icon to locate Settings. Under the Notifications section in the mobile app you can edit the notification delivery options you have previously set up from your desktop and you can enable push notifications from your mobile device.

 

Disable notifications

1
Disable

Use the gear icon next to the notification type you would like to disable. Change the toggle to the Off position.

2
Save

Use the Save Changes button to save your changes.