Security

Protect yourself and your
financial information

The safety of your personal information is paramount to us, and we encourage you to be vigilant about guarding your personal and financial information carefully. The best way to help prevent identity theft and fraud is to be educated about the variety of scams that are out there and how to protect yourself.

Our goal is to keep your personal financial information safe and secure. A part of that is to provide you with resources to help you spot the scams. Please take a few moments to watch some of the educational videos we have below. They offer tips on protecting your finances and your personal information. In addition, we offer free educational seminars from time to time and have compiled a list of links to other resources that can help.
 

 

Phishing, vishing and other forms of fraud

Oregon Community Credit Union does not send emails or text messages, or make unsolicited phone calls that ask you to log in to Internet Banking. While we do contact members via phone regarding services and to respond to individual requests, we do not call or email you asking for personal information like PIN numbers and Internet Banking passwords. We do respond to individual member requests via email and send educational emails from time to time.

To protect yourself against vishing (see explanation below), please be highly suspicious when receiving phone calls or messages that direct you to call back and provide credit card numbers, account information or other personal information. Instead of providing any information, we advise you to contact us directly to verify the validity of the message.

If you have any concerns or questions about any email, phone calls, text message or any other suspicious communication from Oregon Community Credit Union, do not hesitate to contact us by calling one of our regular phone numbers:

Eugene: 541.687.2347
Salem: 503.588.2347
Portland: 503.295.2347
Out of area: 800.365.1111
To report fraud on your debit card: 800.808.6402

To report a possible Phishing email or website, please forward the email or website link to Phishing@MyOCCU.org.

What is vishing?

Vishing is a type of fraud where thieves attempt to steal your personal information. They use automatic dialing systems to call lists of phone numbers gathered from a variety of sources such as online phone books. The two most common types of vishing scams are direct-call vishing and call-back vishing.

  • In a direct-call vishing scam, the automated calling system will ask for specific financial and personal information such as your debit card number or PIN.

  • In a call-back vishing scam, the automated calling system will instruct you to call back to a specific number. When you call that number, another pre-recorded message will ask for specific financial and personal information.

In both cases, the call may claim that your account has been closed or has had suspicious activity and that your input is needed to remedy the situation. The scammer is trying to fool you and get enough information to fraudulently use your card or account.

To combat vishing:

Never give your account information to callers.
If you receive such a call, hang up and call Oregon Community Credit Union directly, using the phone numbers above, elsewhere on our website, or on your statement.
Tell us about the call so that we can investigate.

Keep in mind that vishing scammers also routinely fake caller ID numbers. Do not trust caller ID numbers, even if they are displayed on your phone! When reporting vishing activity, please let us know if the number you are giving us is from your caller ID display, or if it is a number that you were asked to call back.

 

What is phishing?

Phishing is a form of fraud where thieves “fish” for your personal information using deceptive emails and links to fraudulent websites. We work with authorities to disable the fraudulent sites; however, it is possible that perpetrators of this scam can begin again, using different web pages.

Please view this sample email. If you receive an email similar to this, or any other suspicious email communication from Oregon Community Credit Union, please do not respond in any way. Instead, forward it to Phishing@MyOCCU.org. We never encourage clicking on attachments within unsolicited emails as they may contain an unknown virus that could harm your computer.

If you have additional concerns, or would like to learn more about phishing or vishing scams, visit the Securities and Exchange Commission website. This site includes a link to report other suspected phishing emails to the Internet Fraud Complaint Center (IFCC).

 

Other links you might find useful:

National Credit Union Administration (NCUA) Consumer Website »

Balance Financial Fitness Program »

Oregon Department of Justice Consumer Protection Website »

Securities and Exchange Commission »

National Fraud Information Center »

IRS Identity Protection: Prevention, Detection, and Victim Assistance »