Member Enrichment Program

Enriching membership, together.

Serving the needs of our communities and members is at the center of everything we do.

We’re grateful for opportunities to learn from you. Your feedback helps guide us to make the best decisions on products, services, benefits, and more. We’re here to meet you where you are as a trusted financial partner.

Introducing a new program to share your feedback.

We’ve always taken feedback from our members — in-branch, email, phone, social media. Now, we’re teaming with our trusted partner Medallia to make sharing feedback even easier.

In less than five minutes, you can help shape the future of membership at OCCU with your ideas.

How does the program work?

Surveys will be sent by email on our behalf from our trusted partner, Medallia. You might receive a survey after interactions with our team, ranging from new product questions to overall member experience. Don’t worry, they’re short! Surveys should take less than five minutes. 


Will everyone receive a survey?

Surveys will be sent on occasion. It’s possible you may receive more than one in a calendar year. We appreciate your feedback on all surveys. If you don’t receive a survey, your ideas still matter to us. Please don’t hesitate to contact our team or fill out this form to submit feedback.

We’re listening to enrich your member experience.

We look forward to sharing ongoing updates as a result of your feedback. Make sure to check back to this page to learn more about the positive impacts. We’ll also share ongoing updates in our member newsletters and social media accounts.


Your security is always at the forefront.

We’ll never ask you for your personal or account information. Please don’t hesitate to contact us if you’re unsure about an email sent from us or one of our trusted partners on our behalf.